配送ポリシー
We use 2 print on demand & fulfillment companies. Please see the each company's shipping policies.
Greeting Cards, Phone Cases, Corgi Silhouettes All-Over Print T-Shirts
Returns, exchanges, and refunds
If your customer changes their mind and wants to return or exchange their item, refunding the order or replacing the product is entirely at your discretion. Gooten doesn't accept returned products and, due to the one-off and highly personalized nature of print on demand, we do not maintain stock to exchange items.
Reprints
While we want every order to be perfect, mistakes sometimes happen. If there is a manufacturing mistake during printing or an item is damaged during shipping, we want to hear about it. Please reach out to our Support Team with a photo of the damaged product, a description of the issue, and the order number. We'll issue a reprint and ship a new product to your customer at no cost to you. Please note that all complaints regarding product quality should be reported within two months of purchase.
Lost packages
Gooten will reprint and reship a new order at no charge to you if your order appears lost in transit.
Lost in transit: The tracking number shows the item was picked up from the manufacturer, but the tracking information has not shown movement for seven business days.
The reprint will be issued using the original shipping address and the shipping method. However, you have the option of upgrading the shipping method by paying the difference between the original shipping method and the new one):
- Standard shipping - up to 12 business days
- Expedited shipping - up to 5 business days
- Overnight shipping - up to 2 business days
- International shipping - typically up to 21 business days*
Delivery issues should be reported within two months of purchase.
Lost international orders
International deliveries are shipped via DHL and are usually completed within 1-3 weeks. However, packages may take up to 21 business days to reach their final destination. International deliveries do not provide consistent tracking updates, and this may cause a shipment to appear stalled on the delivery route. Other factors that may extend the delivery window:
- The package is handled by multiple carriers, including handoff off to local post offices
- Local customs department processing times vary depending on the country and declared value
- Carrier work stoppages, like strikes
- Inclement weather along the delivery route
Due to these variables, we cannot provide a guaranteed delivery date for international deliveries.
If your international order has not arrived at the delivery location by the 21st business day, please reach out to our Support Team so we can arrange a replacement at no cost to you. The reprint will be issued using the original shipping address and the shipping method.
Incorrect shipping information
If you or your customer enter an incorrect or incomplete address, the package will be returned to the vendor and may be reshipped at your cost. If you would like to place a new order to reduce the final delivery time, this is at your discretion.
Please note that if the package is returning to the original sender (any of our vendors) due to an incorrect address, and it gets lost on its way back, Gooten is not able to cover the cost of the replacement order.
Stolen or missing packages
If the tracking information for an order shows the package was delivered, a reprint or a refund is at your discretion. We recommend contacting your customer for a new, secure location for final delivery.
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The rest of the products
Delivery
When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 5- 8 business days
- International: 10-20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you're expecting a home delivery and you know you won'tnbe home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at hello@aquacorg.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
Orders
How are your products made?
We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@aquacorg.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@aquacorg.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at hello@aquacorg.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at hello@aquacorg.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at hello@aquacorg.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!